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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q40-Q45):

NEW QUESTION # 40
Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
D. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

Answer: D

Explanation:
For Bobahaven to understand trends and metrics around constituent satisfaction, especially regarding case resolution times, the Public Sector Case Analytics App within Salesforce CRM Analytics (formerly Einstein Analytics) provides a robust solution. This app includes pre-built analytics templates and formulas, such as a case duration formula, which can measure the time taken to resolve cases without the need for extensive customizations. This solution offers advanced analytics capabilities that can handle complex data calculations and visualizations, enabling Bobahaven's executive team to gain deep insights into performance metrics, including historical and current case resolution times.

NEW QUESTION # 41
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX.
Which steps for Public Sector Solutions setup and installation require the use of such developer tools?

A. Activate DataPack OmniScripts and Integration Procedures
B. Download Public Sector Sample DataPacks from Process Library
C. Installation of OmniStudio Package in the org
D. Deploy the DataPack Lightning Web Component Files to the Org

Answer: D

Explanation:
Deploying the DataPack Lightning Web Component Files to the Org is a step for Public Sector Solutions setup and installation that requires the use of developer tools such as VS Code & SalesforceDX. DataPack Lightning Web Component Files are files that contain code for displaying DataPacks on Lightning Pages or Experience Sites. To deploy these files to the org, the agency needs to use a developer tool that supports metadata deployment, such as VS Code & SalesforceDX.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_datapack_lwc.htm&type=5&language

NEW QUESTION # 42
Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

A. Check the Decision Matrix.
B. Check the Expression Set.
C. Check the Calculation.
D. Check the entry condition.

Answer: A

Explanation:
In the Business Rules Engine (BRE) of Salesforce Public Sector Solutions, when applications are being prioritized incorrectly, the Decision Matrix is a critical component to examine. The Decision Matrix defines the logic and criteria for decision-making processes, such as prioritization of applications. If applications are not being prioritized as expected, it's likely that the configuration within the Decision Matrix does not align with the intended criteria or rules. Adjusting the logic or criteria within the Decision Matrix can correct the prioritization process, ensuring that applications are evaluated and prioritized accurately according to the organization's requirements.

NEW QUESTION # 43
A public sector agency recently implemented public Sector solutions for the ....in the cite. A new inspector has been onboarded to conduct the inspections.... Feature. All other inspectors can access Action Plans without any problems.

A. The 'Enable Notes' permission has not been selected for the new inspector.
B. The Salesforce use for the new inspector is disabled.
C. Person Account Models have not been enabled on the org.
D. Action Plans Permission set has not been assigned to the new inspector.

Answer: D

Explanation:
In Salesforce Public Sector Solutions, permissions and access control are crucial for ensuring that users can perform their roles effectively. If a new inspector is unable to access Action Plans while other inspectors can, it is likely due to a missing permission set assignment. Specifically, the Action Plans Permission Set must be assigned to the inspector to grant access to the necessary features. Here's how to check and assign the permission set:
Check User Permissions:
Go to Setup > Users > Users.
Find the new inspector's user record and check their assigned permission sets.
Assign Action Plans Permission Set:
Navigate to Setup > Permission Sets.
Find and select the Action Plans Permission Set.
Click Manage Assignments and add the new inspector to this permission set.
By ensuring that the new inspector has the Action Plans Permission Set, you will grant them the required access to view and manage Action Plans, just like the other inspectors.
Reference:
Salesforce Help: Permission Sets
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 44
The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
B. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
C. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
D. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

Answer: A

Explanation:
Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.htm&type=5&language=en_US

NEW QUESTION # 45
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